— · Waiting for backend
Hub dashboard
0 shippers · · morning run —, route cut-off — · calls —
Orders today
0
0 attempted · 0 moved to tomorrow
Delivered first time
0
0.0% of attempts
Failed first time
0
0.0% · No answer 0 · Resched. 0 · Refused 0
Rescued, card sent
0
0.0% of failed
With customer service
0
Refused 0 · unreachable 0 · low conf. 0
Rescue pipeline
Every failed delivery, step by step through the agent’s flow
Selected order JSON
{
"order": null
}Step 1–3
Morning window question
0 orders
Picked windows 0Can’t today 0No reply 0
Step 4
Shipper taps after a failed attempt
0 orders
A · No answer 0B · Rescheduled 0Refused 0
Step 5
Flow A · chat, then call if silent
0 orders
Replied in chat 0Answered call 1 0Answered call 2 0Opted out 0Unreachable → CS 0
Step 6–7
Extraction and decision
0 orders
Auto-applied ≥ 0.85 0Confirmed in chat 0CS review 0
Step 8
Customer service queue
0 orders
Refused at door 0Unreachable 0Low confidence 0
Failures by hour
First-attempt failures, by shipper tap
No answerRescheduledRefused
Policy guard
Hard rules, checked before every action
- Calls outside 08:00–20:30Not measured
- Cycles over 2 callsNot measured
- Labels applied without a personNot measured
- Buyers who opted out (contact stopped)0
- AI calls placed0
- Answered call minutes0
- Messages sent0
- Shipper memo audioNot measured
Live exception queue
Open a case for its transcript, extracted fields and the decision
| Tracking ID | Buyer | Reason | Status | Shipper | Updated | Progress |
|---|
Nothing in this view.
Routes
0 routes from the current backend generation
| Route | Shipper | Ward | Orders | Delivered | No ans. | Resched. | Refused | Rescued | CS | Fail rate |
|---|
Customer service queue
0 cases from the current backend, newest first
| Tracking ID | Buyer | Item | COD | Shipper | Tap | Reason | At |
|---|
Current-generation backend records. Synthetic demo orders; no live carrier integration. Unavailable measurements are labelled.